Effective Date: 11/July/2024
Thank you for shopping at mywebsite (https://digitalsalesmaster.com/mywebsite). This Returns and Exchange Policy outlines our policies and procedures regarding returns and exchanges for purchases made on our Website.
Eligibility for Returns
We accept returns under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item. We may request evidence such as photographs to assess the damage or defect.
- Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us immediately so that we can rectify the issue.
Return Process
To initiate a return, please contact our customer service team at mywebsite@gmail.com with the following information:
- Your order number.
- Description of the issue (e.g., damaged item, incorrect item).
- Supporting evidence such as photographs, if applicable.
Upon review and approval of your return request, we will provide instructions for returning the item. Please ensure that the item is returned in its original packaging and condition, unless it was received damaged or defective.
Exchange Policy
If you would like to exchange an item for a different size, color, or a replacement due to damage or defect, please follow the return process outlined above. Once we receive your returned item, we will process the exchange and ship the replacement item, subject to availability.
Non-Returnable Items
Certain items are not eligible for returns unless they are defective or damaged upon receipt. These may include:
- Personalized or customized items.
- Items that have been used, opened, or are not in their original condition.
Shipping Costs
Shipping costs incurred for returning items are generally non-refundable, unless the return is due to a mistake on our part (e.g., incorrect item shipped). If applicable, we will provide a prepaid shipping label for the return.
Return Timeline
Returns are typically processed within 5 days of receiving the returned item. The timing of the refund posting to your account may vary depending on your financial institution.
Contact Us
If you have any questions about our Returns and Exchange Policy or need assistance with a return or exchange, please contact us at mywebsite@gmail.com