Effective Date: 2/July/2024
At mywebsite (https://digitalsalesmaster.com/mywebsite), your satisfaction is our priority. We aim to provide high-quality products and a seamless shopping experience. This Refund Policy outlines the conditions under which we offer refunds for purchases made on our Website.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days, e.g., 14 days] of receiving the item. We may request photos or videos of the damage or defect to process your refund.
- Incorrect Items: If you receive an incorrect item, please notify us within [number of days, e.g., 14 days] of receipt. We will arrange for the correct item to be sent or issue a refund.
- Unsatisfactory Products: If you are not satisfied with your purchase, you may request a refund within [number of days, e.g., 30 days] of receiving the item, provided it is in its original condition and packaging. The item must be unused and undamaged.
2. Refund Process
To request a refund, please contact our customer service team at mywebsite@gmail.com with the following details:
- Your order number.
- Description of the issue.
- Supporting evidence such as photos or videos, if applicable.
Upon receiving your request, we will review it and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days, e.g., 7-10 business days].
3. Non-Refundable Items
Certain items are not eligible for refunds unless they are defective or damaged upon receipt. These include:
- Personalized or customized items.
- Items that have been used, opened, or not in their original condition.
- Perishable goods or items with a short shelf life.
4. Shipping Costs
- Initial Shipping: Shipping costs are generally non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
- Return Shipping: You are responsible for paying your own shipping costs for returning the item unless the return is due to our error. If we provide a prepaid return label, the cost will be deducted from your refund.
5. Refund Timeline
Refunds are processed within [number of days, e.g., 7-10 business days] after we receive and inspect the returned item. The timing of the refund posting to your account may vary depending on your bank or credit card issuer.
6. Contact Us
If you have any questions or need assistance with a refund, please contact us at:
- Email: mywebsite@gmail.com